Terms of service

1. Agreement

These terms govern your use of this website and the New Wave App client portal. By creating an account or booking with us, you accept them.

2. Our services

We provide a coach-guided wellness program. Program materials and portal content are general guidance, not medical advice for every situation — talk to your own physician before starting any weight-loss program.

3. Your account

Keep your sign-in credentials private and tell us promptly if you believe someone else has accessed your account. You are responsible for the accuracy of the information you enter.

4. Payments

Fees for programs, sessions, and products are shown before you buy and billed as described at checkout. Contact us about billing questions or errors — we would rather fix them than argue about them.

5. Acceptable use

Do not misuse the portal: no attempts to access other clients' information, no scraping, no unlawful content.

6. Intellectual property

Program materials we share with you are for your personal use during the program and remain ours or our licensors'. Your own records remain yours.

7. Termination

You may stop using the portal at any time. We may suspend accounts that violate these terms. Ending the relationship does not erase the record-keeping obligations we carry as a healthcare practice.

8. Disclaimers and liability

The portal is provided "as is." Individual results vary. To the maximum extent permitted by law, our liability arising out of the use of this website is limited to the amounts you paid us in the twelve months before the claim.

9. Contact

Questions about these terms: reach us through the contact details published on this site.

10. Changes

We may update these terms. Material changes will be posted on this page with a revised date.